Privacy Policy


This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by CHUAN HENG HARDWARE TRADING PTE LTD.

1. What information do we collect?

1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.

1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

2. Purposes for Collection, Use and Disclosure

2.1. Any of the information we collect from you may be used in one of the following ways:

2.1.1. To personalise your experience (your information helps us to better respond to your individual needs)

2.1.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

2.1.3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

2.1.4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).

2.1.5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).


2.2. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

3. Consent

3.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

3.2. By using our site, you consent to our website’s Privacy Policy.

3.3. In the event where you provide another person’s details, you undertake and will ensure that the party whose personal data is provided to CHUAN HENG HARDWARE TRADING PTE LTD has agreed to the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.

3.4. You may submit a request to withdraw your consent at any time by contacting CHUAN HENG HARDWARE TRADING PTE LTD (see section 12).


4. Access

4.1. CHUAN HENG HARDWARE TRADING PTE LTD will, upon your written request to our Data Protection Officer, allow you to view most of your stored Personal Data.

4.2. CHUAN HENG HARDWARE TRADING PTE LTD reserves the right to impose an administrative fee to cover a reasonable cost of retrieving the information to you.

4.3. Under certain circumstances, CHUAN HENG HARDWARE TRADING PTE LTD reserves the right to deny access to your Personal Data in relation to any anticipated legal proceedings or investigations linked to any fraudulent activities. In such situations, we may provide an explanation as required by applicable laws.


5. Correction of Personal Data

5.1. CHUAN HENG HARDWARE TRADING PTE LTD requires you to ensure that your Personal Data provided is accurate and up-to-date. You can update your details by contacting CHUAN HENG HARDWARE TRADING PTE LTD via writing (see section 12).

6. Protection

6.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

6.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

6.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

6.4. It is crucial on your part to protect yourself against any unauthorized access to your login account password. Ensure to sign out of your account after every use.  


7. Cookies

7.1. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

7.2. We use cookies to help us remember and process the items in your shopping cart as well as to understand and save your preferences for future visits.

7.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

8. Third party links

8.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


9. Online Privacy Policy Only

9.1. This online privacy policy applies only to information collected through our website and not to information collected offline.

10. Terms and Conditions

10.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


11. Changes to our Privacy Policy

11.1. If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

12. Contact Us

12.1. If there are any questions or comments regarding this Privacy Policy you may contact us in writing referencing ‘Privacy Policy’:


Chuan Heng Hardware Trading Pte Ltd

132 Jalan Besar

Singapore 208850

Or email: